Warranty Management of OEM products for Federal Contracts

ITG provides several tiers of warranty management service plans to best fit customers business needs.

ITG’s Warranty Management Service Plans

  • Telephone Help Desk support
  • Next Business Day Response (on-site)
  • Same Business Day Response (4 hours, on site)
  • Critical Same Business Day Response (2 hours, on-site)
  • Mission Critical Response (full time, on-site engineers)
  • Depot Repairs (mail or walk-in)
  • Extended Warranty plans applicable to most Government Contracts
  • Customizable Warranty plans

Warranty Service Plans are available with ITG’s highly skilled IT Professionals and 24x7x365 Help Desk.  Additional services can include change and configuration management, SLA escalations, automatic customer notifications for all status changes, technology refreshes, installation and asset recovery, as well as extensive reporting through either custom, or ad-hoc reports.

What we offer

  • Experienced/Certified Technicians
  • Technical Help Desk/Centralized Dispatch
  • Incident Tracking with CENTRE, ITG’s web-based warranty management software
  • Flexible, Performance-based SLAs, Automated Escalations
  • Nationwide and Global Support
  • Logistics and Spare Parts Warehousing
  • Call triage