Expert IT Support

ITG’s highly trained Technical Account Managers (TAMs) are the heart of our IT Service Portal and Help Desk, they are focused on customer satisfaction and rapid resolutions.  Our expert IT support TAMs reduce the resolution time by properly diagnosing problems and dispatching the correct Field Engineer, Technical Specialist, or Corporate Product Specialist.

Our TAMs are supported by our dedicated Call-Center Operators who are located at ITG’s Global Support Center (GSC) in Falls Church, VA.  With service support available 24 hours a day, 7 days a week and 365 days a year our team responds to tens of thousands of Service Requests each year with a customer satisfaction rating in excess of 97%.

 

Technical Account Managers (TAMs) provide:

 

Single Point of Contact
  • A single point of contact which vastly improves user satisfaction
Worldwide Access
  • Access to live global support 24x7x365: via phone, email, or service portal
Highly Trained Personnel
  • A highly trained person with technical expertise that includes trouble shooting and repair techniques
Reduced Resolution time
  • Expert knowledge ensures proper problem diagnosis and rapid dispatch of Field Engineers for service requests